I reread my post and I came off a little harsh.  I am pissed about the delivery times.

I didn't speak at all to the quality of the products.  They are amazing looking bags.  I haven't had a chance to test them out, but I own enough backcountry gear and have put more than a few miles on rough trails, and I think these Carousel bags are exactly what I was looking for.

The main thing to take away is don't order these under a deadline.

I hate having to say this, and I'm extremely disappointed that I have to make a post like this.  I called Carousel in mid January to check if they would be able to have my order delivered by Feb. 14.  I had a 400km, multiday ride planned from Lucca to Rome.

Jeff assured me that he would have them delivered before my ride.  I even made sure he was aware that shipping would take about 8 days to arrive.  He guaranteed the order would arrive.

Feb. 21st, still with no package, I emailed Jeff to ask the status.  No reply.  Around the 26th, I emailed him again.  Still no reply.  The package arrived today.  It was shipped on the 21st, a week after it was supposed to be delivered.

Needless to say, the time I took off from work, got dog sitters, cleared up my entire schedule to make this ride, it was all put on hold.

Nothing frustrates me more than when a company, usually small companies, don't have a grasp on their turn around times.  Be honest with me, over estimate, over deliver, and I will be happy.  Under estimate, under deliver, and you'll secure a random internet voice that will have a very hard time recommending your company.

For what it's worth I've had great luck getting Jeff from Carousel to communicate via email.  I've had about a dozen questions.  All were answered relatively promptly.

I just ordered two items from him, so we'll see how delivery goes.

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Yes, this is my first post.  No I'm not a troll.  Just a internet user that was researching Carousel Designs before buying from them, found this thread, and figured I should post my story.