I guess I am lone voice here that had a really good experience with Jeff,
I was very short on time and could not order any custom frame bags. I was considering racks and panniers when I thought I will just email Jeff and see if he had anything lying around that would fit my Fargo. I shot him an email and he responded right away. He had a custom bag made for someone that bailed. We we not sure if it was for a Fargo 1 or 2 So Jeff said he would send it off right away, if it didn't fit I could return it and he even offered to fast track a frame bag. We'll it fit good enough for rock and roll and since i am tight for time I kept it. It's a beauty, lots of dividers, pockets, light weight and bomber .... oh and expensive.
He always answered my emails and phone calls. I'd call him a good guy and I am sorry to hear others have had bad experiences. I might also add that I was in the market for a Revelate harness. So I emailed Eric because there were no harnesses for sale. He answered right away and said had some seconds he would sell me ( I noticed since my call, he is now selling seconds on his site ) I bought the second and I can't find a problem at all and it was a great price.
Big props to Eric and Jeff. I can leave on my tour fully bagged!